Middle Technical Support Specialist
Work Schedule: Rotating shifts, including weekends. Weekdays: night shifts only (1 a.m.–9 a.m.). Weekends: evening shifts (4 p.m.–1 a.m.) and night shifts (1 a.m.–9 a.m.).
We are looking for a Middle Technical Support Specialist to join product development for our client from the USA — one of ADT’s oldest, largest and most respected Authorized Dealers. The project is a platform for extensive home security that helps users choose home security packages, customize a security system, and monitor the safety and security of their home.
Requirements:
- 3+ years of previous work experience in technical customer support
- Hands-on experience with PostHog or a similar tool
- Strong organizational skills
- Experience communicating with native speakers
- Ability to work effectively with minimal supervision
- Attention to detail
- English level — Upper-Intermediate or higher (fluent speaking and writing)
- Work Schedule: Rotating shifts, including weekends. Weekdays: night shifts only (1 a.m.–9 a.m.). Weekends: evening shifts (4 p.m.–1 a.m.) and night shifts (1 a.m.–9 a.m.).
Responsibilities:
- Provide technical assistance and support via phone and chat
- Ensure customer satisfaction
We propose friendly working conditions with competitive compensation and benefits, including:
- Comfortable working environment
- Friendly team and management
- 100% paid vacation, 4 weeks per year
- 100% paid sick leave
- Corporate and team-building events
- Internal training for personal development