Agiliway Passes ISO 42001:2023 Certification

Agiliway has passed the ISO/IEC 42001:2023 certification audit. Building on our existing ISO 9001 and ISO 27001 certifications, ISO 42001 extends our governance framework to the responsible development and management of artificial intelligence systems.

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ISO/IEC 42001:2023 is the international standard for the governance and management of artificial intelligence systems. It sets out what an AI Management System (AIMS) should look like in practice, including policies, controls, risk processes, and accountability structures.

Many organizations deploying AI today still operate without a formal governance structure around it. Models get integrated, decisions get automated, and accountability for failures tends to remain undefined until something goes wrong. ISO 42001 is designed to address that gap.

Where ISO 9001 addresses quality management and ISO 27001 covers information security, ISO 42001 takes on the specific challenges AI introduces, such as algorithmic bias, lack of explainability, data transparency, ethical accountability, and alignment with emerging regulations like the EU AI Act.

ISO 42001:2023 is the first certifiable standard that requires organizations to demonstrate, through independent audit, that their AI systems are governed.

The certification process required Agiliway to formalize practices that, in many cases, already existed informally, and to make them auditable and verifiable by an external body. The following areas involved the most substantive work:

• Ethical Implications

Every AI system we build goes through ethical implications review at multiple stages of development. Bias detection, fairness assessments, and explainability checks are part of the process, not afterthoughts. If an AI solution cannot be explained to the client and their end users in plain terms, that is treated as a problem to solve before deployment, not after.

• Risk Management

On risk management, we maintain formal AI risk registers and impact assessment processes that apply across machine learning, generative AI, computer vision, and AI agent projects. The standard requires us to identify what could go wrong with an AI system, evaluate the severity of that risk, and document how we address it, for every project, not selectively.

• Transparency Documentation

Transparency documentation is now standardized. Clients who want to understand how a model makes decisions, what data it was trained on, and its known limitations will find this information available and maintained throughout the engagement.

We recognize that certifications can sometimes feel like they serve the vendor more than the client. It is worth being specific about what ISO 42001:2023 changes in practice for the organizations we work with.

When Agiliway builds an AI-powered application, a machine learning model, or a generative AI integration, the organization’s management system and processes have been independently verified against an international standard.

For clients in regulated industries or those procuring AI services under internal governance requirements, this has direct practical implications. An increasing number of enterprise and public-sector procurement processes require evidence of the maturity of AI management systems. Our ISO 42001:2023 certificate directly satisfies that requirement.

For clients building products that fall under the EU AI Act, working with a certified AI partner means the development process already operates within a structure aligned with those regulatory expectations. That is useful for document compliance.

Agiliway already holds ISO 9001:2015 for quality management and ISO 27001:2023 for information security. ISO 42001:2023 sits alongside these rather than replacing them; it addresses a domain the others do not cover.

Together, the three certifications give clients independent validation across quality management, information security, and AI governance. These are the areas that are increasingly evaluated together in enterprise procurement and due diligence processes.

If you want to discuss how Agiliway approaches AI governance on a specific type of engagement, or if you are assessing AI development partners for a project where governance practices are a consideration, contact our team.

The certificate is available upon request for any procurement or due diligence process.

Learn more about our AI & Machine Learning services or our AI Readiness Assessment.

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