Terms & Conditions of Use, Privacy Policy & GDPR Compliance

Website Terms and Conditions of Use

If you continue to browse and use this website, you agree to comply with and be bound by the following Terms and Conditions of Use, which together with our Privacy Policy and Cookies Policy (together referred to as Agreement) govern Agiliway’s relationship with you in relation to this website. If you disagree with any part of the Agreement, you should restrain from using our website.

Agiliway (also referred to as ‘us’ or ‘we’) is the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of this website may be changed without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, currency, or completeness of the information and materials available on this website or their suitability for any particular purpose. Therefore, we inform you that information and/or materials on the website may contain inaccuracies or errors. We expect you to acknowledge this fact and expressly exclude our liability for any such inaccuracies or errors to the fullest extent permitted by law.
You use this website, as well as any information and/or materials on this website at your own discretion. Nevertheless, when using this website and/or information and/or materials on this website you shall adhere to the Agreement and applicable legislation. In addition, we do not provide any warranty or guarantee that any information, materials, products, or services available through this website meet any your requirements. So, we shall not be liable for any of the above.
This website contains intellectual property, materials, which are owned by or licensed to us. Such intellectual property, materials include, but are not limited to, trademarks, design, layout, look, appearance, graphics, works, texts etc. Reproduction other than in accordance with the Copyright Notice, which forms part of these Terms and Conditions, and applicable legislation is prohibited.
Unauthorised use of this website, intellectual property, materials, or anything else reproduced on this website may result in a claim for damages, and/or request for a restraining order, and/or any other remedy provided for by applicable legislation, and/or even in bringing to administrative or criminal liability.
For your convenience this website may provide links to other websites, so you could easily find further information. The fact that we provide a link to a website does not signify that we endorse this website or are responsible for its content. We have no responsibility for the content of the linked website(s). You can follow the link at your own risk and at your personal responsibility.

Copyright Notice

Compliance with information security standards

We implemented Information Security Management System in accordance with ISO standards, which is confirmed by ISO 27001 certification.

GDPR Compliance Statement

Agiliway respects and complies with the EU General Data Protection Regulations (GDPR). In particular, we follow GDPR-compliant practices regarding:

Consent We explain what users agree to in a clear and plain language and seek their explicit consent to the collection and use of their personal data
Breach Notification In the event of a personal data breach, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours from the moment we became aware of the breach. Where the personal data breach is likely to result in a high risk to the rights and freedoms of individuals, we will also notify the affected individuals without undue delay, in accordance with applicable data protection laws.
Right to Access Upon request, we provide users with confirmation as to whether or not their personal data is being processed and information about how it is being processed and for what purpose. Also, upon request, we provide users with the copy of their personal data, free of charge, in an electronic format.
Right to be Forgotten We allow users to request the erasure of their personal data, and we may act upon this request after we have compared subject’s rights to the public interest in the availability of the data. But in this case, we may not be able to contact you.
Data Portability We allow users to request the personal data concerning them that we hold and, thus, provide it in a commonly used and machine-readable format so that they can transmit that data to another controller.
Privacy by Design We implement appropriate technical and organizational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects. We hold and process only the data, which is absolutely necessary for the completion of our duties (data minimization), as well as limiting the access to personal data to those needing to act out the processing

Privacy Policy

Section 1 – What Information do we collect?

Information automatically collected

When you visit or use our Website, we automatically collect your device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information pages visited and time spent on the Website, and other technical information. This information is primarily needed to ensure the proper functioning of the Website, and for our internal analytics and reporting purposes.

Information You voluntarily disclose to us

You may voluntarily provide personal data when you:

contact us via a contact form or phone;
send us an email.

Such data may include name, email address, message content. We collect only the minimum information necessary to respond to your inquiry. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Email marketing: If you explicitly consent, we may periodically (approximately once per quarter) send you emails about our services and other updates. You may withdraw your consent at any time by contacting us at dpo@agiliway.com or by clicking the “unsubscribe” link included at the end of each marketing email that we send.

Section 2 – Purposes of Processing

We may process personal data obtained through the Website for the various purposes, depending on how you interact with the Website, including:

to respond to inquiries and communications, including messages sent via contact forms, email, phone, or other contact details provided on the Website, and to provide information or materials requested by you;

to analyze the use of the Website and improve its functionality, performance, and security, including troubleshooting and preventing technical issues;
to pursue, establish, or defend legal claims, including before courts or administrative authorities;
to conduct marketing activities, including promoting our products or services, based on your consent;
to carry out recruitment processes for employment positions and selection processes for independent contractors, including where you submit a CV in response to a job posting or contact us regarding employment or contractor opportunities, including where no CV is submitted;
to send newsletters and marketing communications, where you have explicitly consented to receive such communications.

Section 3 – Legal Basis for processing

3.1. Consent

We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose.

This may include, for example:

explicitly opting in to receive marketing materials, including information about our services, company news, and promotional materials;
submitting a CV or other information through appropriate contact form on the Careers page;
submitting an inquiry via a contact form;
accepting non-essential cookies;
contacting us by phone, where you voluntarily provide personal information during the call.

If we request your personal information for a secondary purpose, such as marketing, we will obtain your explicit consent before processing it for that purpose and provide you with a clear and easy option to refuse or withdraw your consent.

How do you withdraw your consent?

You may withdraw your consent for the processing of your personal data at anytime, by contacting us at dpo@agiliway.com.
Withdrawal of consent does not affect the lawfulness of any processing carried out before such withdrawal. Where permitted by applicable law, it will also not affect processing carried out on legal grounds other than consent.

Please note that if you withdraw your consent, we may no longer be able to contact you or respond to your inquiry.

How to Opt out of marketing and promotional communications?

If you have opted in to receive marketing or promotional communications, you may unsubscribe at any time by:

clicking the “unsubscribe” link included at the end of each marketing email; or
contacting us at dpo@agiliway.com.

Once you unsubscribe, you will no longer receive marketing or promotional communications from us.

Please note that we may still contact you for non-marketing purposes, such as responding to your inquiries or communicating about matters you have requested.

3.2. Performance of a Contract.

We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, or in order to take steps at your request prior to entering into a contract.

3.3. Legitimate Interests.

We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms. In particular, but not limited to, we may process your personal information for the following purposes:

to ensure the security and proper functioning of the Website;
to analyze how the Website is used in order to improve its content, structure, and performance;
to detect, prevent, and address technical issues or potential security incidents;
to manage recruitment processes.

3.4. Legal Obligations.

We may process your information where we believe it is necessary for compliance with our legal obligations, including but not limited to:

responding to lawful requests from public authorities;
cooperating with law enforcement or regulatory bodies;
exercising or defending our legal rights;
complying with court orders or legal proceedings.

3.5. Vital Interests.

We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to safety.

Section 4 – Disclosure

We may disclose your personal information only:

if we are required to do so by legislation;
where necessary to protect our legal rights or legitimate interests;
with your explicit consent, where you have clearly agreed to the disclosure of your personal information for a specific purpose.

Section 5 – Data Storage and Retention

Your personal data is stored through Agiliway’s data storage and databases. We store your data on a secure server behind a firewall, protected by appropriate technical and organizational measures.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements.

Section 6 – Third-party Services & Links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.

Section 8 – Cookies

We may use cookies and similar tracking technologies to gather information when you interact with our Website. Some online tracking technologies help us ensure the proper functioning, security, and performance of the Website, as well as analyze its usage and support our marketing activities.

Cookies may be placed directly by us or by third-party service providers acting on our behalf.

Some cookies are strictly necessary for the operation of the Website, while others are used only with your consent.

For more detailed information about the cookies we use and how you can manage your preferences, please see our Cookies Policy.

Google Analytics

We use Google Analytics to collect information about how visitors use the Website. and/or to generate reports for our own use.

Google Analytics collects information including but not limited to:

pages visited;
time spent on the Website;
approximate geographic location;
device and browser information.

Google Analytics does not collect any personally identifiable information about you.

Google Analytics cookies are used only with your consent.

To opt out of being tracked by Google Analytics across the Website, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps.

For more information about how Google processes data, please visit the Google Privacy & Terms page.

Section 9 – Your privacy rights

Depending on your place of residence and applicable data protection laws, you may have certain rights regarding your personal data. These rights may vary by jurisdiction, including the European Economic Area (EEA), United Kingdom (UK), Switzerland, Canada, and certain states in the United States of America (USA).

To exercise any of your privacy rights, including, but not limited to, submitting a complaint, requesting access to, correction, modification, or deletion of any personal information we hold about you, please contact us at dpo@agiliway.com.

We will review and respond to your request in accordance with applicable data protection laws.

Please note that certain rights may be subject to limitations or exceptions under applicable law. In some cases, we may need to verify your identity before fulfilling your request.

Section 10 – Contact Information

If you have questions regarding this Privacy Policy or personal data processing, please contact us at dpo@agiliway.com.

Section 11 – Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cookies policy

This Cookies Policy explains how Agiliway uses cookies and similar technologies on this Website.

Section 1 – What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make websites function properly, operate more efficiently, and provide information about how visitors interact with a website.

Section 2 – Why do we use Cookies?

We use cookies for the following purposes:

to ensure the proper functioning, security, and stability of the Website;
to analyze how visitors use the Website and improve its content and performance;
where applicable, to support our marketing and advertising activities.

Some cookies are strictly necessary for technical reasons and cannot be disabled. Other cookies are used only with your consent.

Section 3 – Types of Cookies We Use

3.1. Strictly Necessary Cookies

These cookies are essential for the basic functioning and security of the Website and cannot be disabled. They do not collect personally identifiable information.

Examples: security cookies, basic session cookies.

3.2. Analytics Cookies

With your consent, we use analytics cookies to collect information in aggregated form to understand how visitors interact with the Website and to improve its content and performance.

We use Google Analytics for this purpose.

Please note that:

Google Analytics does not collect names, email addresses, or other direct identifiers;
IP addresses may be anonymized;
data is used only in aggregated and statistical form.

3.3. Advertising and Marketing Cookies

With your consent, we may use advertising and marketing cookies to:

measure the effectiveness of our marketing campaigns;
understand how users interact with our marketing content;
support remarketing and promotional activities.

These cookies may be set by us or by third-party providers and are used only where you have explicitly agreed to their use.

Section 4 – Managing Cookies

You have the right to decide whether to accept or reject cookies, except for cookies that are strictly necessary for the operation of the Website.

You may manage your cookie preferences in the following ways:

accept or reject non-essential cookies through the cookie consent banner displayed on the Website;
configure your web browser settings to accept or refuse cookies;
contact us at dpo@agiliway.com to request changes to your cookie preferences.

Please note that strictly necessary cookies cannot be disabled, as they are essential for the proper functioning and security of the Website. If you choose to reject certain cookies, some features or functionalities of the Website may be limited.

As the methods for managing cookies vary depending on the browser you use, please refer to your browser’s help section for further information on how to control cookies.

Section 5 – Third-Party Cookies

Some cookies used on the Website are provided by third-party service providers.

In particular, Google Analytics cookies are provided by Google LLC and are governed by Google’s own privacy policy. We encourage you to review Google’s Privacy Policy to understand how Google processes data.

In addition, this Website is protected by Google reCAPTCHA to ensure the security of our forms and prevent spam or abuse.

The reCAPTCHA service is subject to the Google Privacy Policy and Google Terms of Service.

It will be hyperlinked on a website:

Google Privacy Policy

Google Terms of Service

Section 6 – Updates to This Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Questions and Contact Information

If you would like to register a complaint, access, correct, amend or delete any personal information we have about you, or simply receive more information, contact our Data Protection Office at dpo@agiliway.com.