What We Offer
We provide full-cycle chatbot development, from early planning to launch and long-term support. Our goal is to create tools that save time and improve service quality, not temporary POCs.
Overview
Agiliway helps organizations create chatbots that actually make work easier. We design systems that handle everyday conversations, reduce response times, and provide users with clear, accurate answers without the need for constant manual input.
Our Scope of Services Includes
Consulting & Discovery
Define your chatbot’s purpose, audience, and core scenarios.
Custom Chatbot Development
Build assistants for customer support, HR, or internal processes.
System Integration
Connect your chatbot to CRMs, help desks, etc.
Language Understanding
Improve accuracy with intent training, context handling, and conversation flow design.
Responsible Data Handling
Protect user privacy and store chat data securely in full GDPR and HIPAA compliance.
Continuous Support
Monitor usage, improve responses, and expand capabilities as needs evolve.
Our Process
Every chatbot starts with understanding how people will use it – then grows into a system that feels natural to interact with.
- Discovery & Mapping – Identify key interactions and the problems to solve.
- Conversation Design – Plan tone, logic, and user experience.
- Development & Integration – Build and connect your chatbot with existing tools and data.
- Testing & Launch – Validate performance and usability before going live.
- Monitoring & Improvement – Gather insights from conversations to make the bot accurate and helpful.
Where Chatbots Add Value
Chatbots allow teams to save time, reduce waiting times for users, and maintain consistent communication across all your business channels. They work well in
- Customer Service to handle frequent questions instantly.
- HR & Internal Support to assist employees with policies or IT .
- Sales & Marketing to engage leads, qualify prospects, and share information.
- Knowledge Management to help users find documents, procedures, or FAQs quickly.
Every solution we deliver is customized for your workflows and compliant with GDPR.
Let’s Build a Chatbot That Works
If you’re ready to create a chatbot that is actually useful to customers, employees, or both, we’ll help you get there with the right design and technology.
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