How a Custom MDM Solution Enhanced Data Privacy and Control

A leading IT security company specializing in mobile, web, AI, big data, and machine learning solutions approached Agiliway for an MDM solution. Their existing security software already offered robust protection for corporate data, encompassing everything from emails to company policies. However, they sought to further enhance employee device security.

Using the client’s current prototype, our team created a customized MDM solution. This solution would protect the security, integrity, and availability of business data on all mobile devices used by company personnel.

Challenges

• Data Loss Prevention: Ensuring sensitive corporate information, from emails to company policies, remained secure and accessible only to authorized personnel with appropriate access levels.
• Unauthorized Access Prevention: Implementing robust network security protocols and data encryption methods to safeguard against unauthorized access attempts.
• Activity Monitoring: Equipping data managers with tools to track employee activities on mobile devices, including location and timestamps, for comprehensive oversight.
• Device Management: Establishing a system to notify users about low battery or storage issues, while also enabling remote data wiping and device disabling in case of loss or theft.

Solutions

• MDM Solution for Android and iOS: This solution provided a comprehensive monitoring system, allowing data managers to track all aspects of employee mobile device use, including emails and corporate data access.
• Web Portal with Admin Dashboard: A user-friendly web portal offers a centralized location for data managers to monitor employee activity. It provided various parameters for tracking, including calls, messages, chats, and media usage.
• Real-time Location Tracking: A GPS leash function was implemented to track employee device location. Data managers could receive email or SMS notifications when a device’s location changes unexpectedly.
• Multi-level Access Control: The system allowed for multiple data managers with designated permission levels to access the admin panel and make necessary adjustments.
• Remote Device Management: Data managers could remotely issue commands to target devices, including sending GPS coordinates, triggering web browsing history retrieval, or initiating the uninstallation process for unauthorized applications.
• Enhanced Security Measures: The system facilitated call, audio, video, and media recording from mobile devices, allowing data managers to monitor activity and identify any unauthorized additions.

Benefits Gained from the Solution

For protecting company data on staff mobile devices, Mobile Device Management (MDM) presents a user-friendly, pre-configured, strong solution. Through safe connections, this comprehensive solution tracks GPS location, phone logs, contacts, emails, and different media kinds, therefore preventing data breaches and assuring appropriate device usage and best performance.

By building a dedicated web portal, data managers gain centralized access to user information. This allows them to send alerts, remotely wipe corporate data from lost or stolen devices, and prevent unauthorized third-party access. Ultimately, MDM plays a vital role in safeguarding data privacy, accuracy, and accessibility for the entire organization.